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¿Problemas? Resueltos! o por qué nuestro Departamento de Asistencia nunca te va dejar colgado

July 27, 2023
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Related products
The Tigo EI (Energy Intelligence) Battery provides energy resilience in the event of grid outage and optimizes energy consumption based on rate plans for today’s home energy needs.
EI Battery
Battery storage for grid outages and energy bill management in modular package that easily connects with the EI Inverter.
The Tigo EI Battery is a modular, scalable energy storage system for the EI Residential Solution. Available in sizes ranging from 3 to 12kWh for 1 or 3-phase homes, and equipped with efficient DC:DC charging from your solar installation, the EI Battery enables flexible, reliable backup power.
EI Battery (EU)
A modular battery system that meets the energy storage needs of virtually any house
The Tigo EI Inverter quickly connects to the EI Battery and converts DC electricity from the solar modules into AC electricity for use in the home. Installers and homeowners have the flexibility to choose the size (from 3-15kW) and phase (1 or 3) to meet the needs of their solar project.
EI Inverter (EU)
A battery storage ready hybrid inverter available in single phase and three phase options.
The EI Link brings together all of the components of the Tigo EI Residential Solution. It physically joins the EI Inverter with the EI Battery with minimum cables required. It wirelessly communicates with the Tigo TS4's connected to each module and communicates with the cloud, to enable simple commissioning, remote monitoring, over-the-air updates, and more.
EI Link (EU)
The keystone of the EI Residential Solution, the EI Link is the communication hub for all grid, inverter, module and battery connections
Optimization is a Flex MLPE function available as an integrated modular junction box base (TS4-O) or as an add-on unit (TS4-A-O). Design using unequal string lengths, mixed orientations, or areas of mismatch. Install in shaded areas with a reduced setback ratio. In addition to optimization, the TS4-A-O enables module level monitoring, and rapid shutdown in compliance with NEC 2014, 2017, 2020.
TS4-A-O
Increase energy production with shaded & mismatched modules up to 700W
Safety is a Flex-MLPE function that enables rapid shutdown and module-level monitoring. It is UL PV Rapid Shutdown System (PVRSS) certified with leading inverters to meet NEC 2014, 2017, and 2020 rapid shutdown requirements.
TS4-A-S
Enables monitoring and rapid shutdown for modules up to 700W
One of the smallest solar data loggers on the planet, Tigo's Cloud Connect Advanced (CCA) enables valuable insight into module level performance data. It is the hub for data from Tigo's O, S and M products and customers can also connect their inverters, batteries, building meters, and more. Current and historical data from the CCA can be viewed in the Tigo Energy Intelligence platform. The CCA is available as an add on kit, or integrated with inverters. It is supported by all major string inverter and module manufacturers worldwide.
Cloud Connect Advanced (CCA)
The data hub for your solar array that enables module-level monitoring with Tigo TS4-A-O,M,S and TAP.

¡En Tigo nunca te dejamos solo! En caso de que experimentes problemas técnicos, nuestro Departamento de Soporte estará listo para ayudarte.

En este webinar, te mostraremos el Equipo de Soporte Técnico de Tigo: descubrirás cómo contactar con nosotros y cómo se gestionarán tus solicitudes.

Nuestro equipo multilingüe estará listo para ayudarle en tiempo real y proporcionarle toda la información y soluciones que necesite.

Temas tratados:

  • Como contactar a Tigo Support
  • Organización del equipo
  • Gestión de solicitudes
  • Material disponible
  • Referencias y contactos

A que esperas? Regístrate y dale al play: ¡disfruta de nuestros seminarios web estés donde estés!

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Tigo Energy, the worldwide leader in Flex MLPE (Module Level Power Electronics), designs innovative solar power conversion and storage products that provide customers more choice and flexibility. The Tigo TS4 platform increases solar production, decreases operating costs, and enhances safety. When combined with the Tigo Energy Intelligence (EI) platform, it delivers module, system, and fleet-level insights to maximize solar performance and minimize operating costs. The Tigo EI Residential Solar Solution, a flexible solar-plus-storage solution for home installations, rounds out the Company’s portfolio of solar energy technology. Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy, and its global team supports customers whose systems reliably produce gigawatt hours of safe solar energy on seven continents.
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