EI Residential (US) Troubleshooting Guide

Common Installation Issues? Tigo Has You Covered with Our EI Residential Troubleshooting Guide

Installing solar systems isn’t always straightforward. That's why we've developed the Tigo EI Residential Solar Solution Troubleshooting Guide, a go-to resource for solar installers to quickly and efficiently resolve the most common issues encountered during installation and commissioning.

Access the guide here

Why This Guide is Essential

Solar installations can face challenges like communication errors, connectivity problems, or firmware update failures. Our guide empowers installers with clear, step-by-step solutions to fix these issues on-site, saving time and ensuring a successful setup.

Key Issues Addressed

• Communication Errors: Troubleshoot errors like CCA not communicating with the inverter or BMS issues with practical steps to verify connections and reset components.
• Connectivity Problems: Get tips for ensuring stable Wi-Fi connections and resolving network issues that may prevent the inverter from syncing.
• Firmware Updates: Learn how to successfully complete inverter or battery firmware updates, including ensuring sufficient DC voltage from PV or battery sources.

Access More Support

For more detailed instructions, visual aids, and other resources, visit our Help Center. This guide is just one of the many ways Tigo Energy is committed to making your installations efficient and worry-free.

Check out the full Troubleshooting Guide and get ahead of any installation hiccups today!

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